Five reasons why you need the Mystery Patient

2019-01-03T20:22:09+02:00By |Strategy and Management|

Laurence Newell, director of The Friedman Group, says that 80 percent of companies believe they offer excellent service. Only eight percent of customers agree. In Enfoque Dental, we have analysed these statistics and measured a way to improve the patient satisfaction. This is the function of the Mystery Patient The [...]